Refund policy
Refund and Returns Policy
Last updated: July 26, 2026
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all original tags and packaging intact.
To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions.
Non-Returnable Items
The following items cannot be returned:
- Sale or discounted items
- Gift cards
- Items marked as final sale
Exchanges
If you need to exchange an item for a different size or colour, please contact us at [your email address]. Exchanges are subject to product availability.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may require additional time to process the refund.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. Original shipping costs are non-refundable.
Defective or Incorrect Items
If you received a defective or incorrect item, please contact us within 7 days of delivery at [your email address] with photos of the issue. We will cover return shipping and send a replacement or issue a full refund at no additional cost to you.
Contact Us
For any questions about your return or refund, please reach out to us at:
- Email: [your email address]
- Website: www.aionmen.com